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Welcome to Kreinik Customer Service
Find helpful information to
ensure a pleasurable shopping experience. If you
have questions that aren't addressed below, contact us
at 1-800-537-2166 or info@kreinik.com.
Shipping
Returns
Privacy
Policy
Contact Us
Shipping
Information
Domestic Shipping Information:
Most orders will ship within 1-2 business days. Standard
shipping charges applied to each order only apply to
orders shipped within the United States. Express/Rush
delivery may be available upon request. Email eline@kreinik.com
or telephone toll-free 1-800-311-8061 between 8:30 am -
5 pm (E.S.T), Monday-Friday for more details.
International Shipping:
We can ship most items worldwide. Shipping & handling
charges will vary when shipping internationally. Duties
and taxes are the responsibility of the recipient.
For shipping & handling fees and
estimated delivery date Email eline@kreinik.com or
telephone 1-304-422-8900 between 8:30 am - 5 pm (E.S.T),
Monday-Friday.
Shipping Rates:
Shipping rates are based on your shopping cart total.
The rates are as follows:
|
Shopping Cart Total in Dollars |
Domestic Shipping Rate |
| $0 -
$10.00 $10.01 - $20.00
$20.01 - $30.00
$30.01 - $40.00
$40.01 - $50.00
$50.01 - $60.00
$60.01 or more |
$4.75 $5.50
$6.25
$7.25
$7.75
$8.25
$11.00 |
Kreinik
Returns Policy
Our Commitment:
Since 1972, Kreinik Manufacturing Co., Inc has always
been proud of our selection of products and we want you
to be satisfied with your purchase. If you are not
satisfied, for any reason, we want to know about it.
The following is a list of our policies. If changes
occur, we will announce the new policies online. Please
check the return policies whenever you place an order.
For any unused product, pending inspection, we will
gladly provide a merchandise return or exchange within 15 days of receipt. Please telephone
customer service (1-800-311-8061 or 1-800-537-2166) when you receive
products you no longer want to keep. You will be asked
to complete the packaged insert to select reason codes
for return.
Returns are easy. You can return the merchandise through
the mail for a refund or replacement.
To make a return by mail just complete the Return form
attached to the invoice that you received with your
merchandise. Simply indicate the reason for return,
complete the return form, and send us the merchandise.
Kreinik will reimburse the cost of shipping for
incorrect shipments or defective product only.
The following policies apply to all returns:
 | Returns with the original purchase
receipt will be exchanged or refunded for the original
cost. |
| Returns with a gift receipt will be
exchanged or refunded for the value indicated on the
gift receipt in the form of a merchandise credit. |
| Returns without the original
purchase receipt, including gift returns, will be
exchanged or refunded at the selling price in the form
of a merchandise credit. |
| Returns for personal care or health
care products are accepted only for unopened packages.
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Send the package to:
Kreinik Manufacturing Co., Inc.
1708 Gihon Road
Parkersburg, WV 26102
USA
We will process your return and follow your
instructions. You may use the US Post Office to ship the
merchandise back to us. We recommend that you ship the
merchandise with a carrier that provides a tracking
number or use insured mail.
If you do not have the original invoice, please send a
letter with your merchandise that includes the following
information:
Name
Address
Telephone Number
Order Number
Item Description / Name
Reason for Return
Action to be taken upon return
Return your package to the address listed above. If you
have any questions please call Customer Service at:
1-800-537-2166, Monday - Friday, 8:30am - 5:00pm EST.
Merchandise that cannot be returned:
Items after 15 days after receipt
All Personal Care or Health Care products that are
opened and/or used cannot be returned for sanitary
reasons.
Partially used merchandise
INTERNATIONAL RETURNS & EXCHANGES
From outside the US
Please ship your return or exchange via surface or
airmail. We're sorry... we cannot accept returns shipped
via FedEx or UPS from a non-US address. If you request
an exchange, YOU will pay shipping and handling charges
for the item we ship you. If we made an error in
shipping products, or if the product is defective, WE
will pay shipping and handling charges. Please be aware
that your country may levy import customs and duties on
any item we ship to you. You will be responsible for
these costs.
Ship Returns to:
Kreinik Manufacturing Co., Inc.
1708 Gihon Road
Parkersburg, WV 26102
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